Consistently Delivering Enterprise Solutions which Pay for Themselves
To Acuity “INTEGRITY” is not just a word or a marketing slogan, but rather a core value that impacts everything we do. We believe our integrity is evident in how we treat our customers, partners, vendors and employees. We follow the Golden Rule, “Do unto others as you would have them do unto you.” Hence, when dealing with customers, Acuity only promises what we truly believe we can deliver and we always keep our promises… even if it hurts.
Acuity is committed to 100% customer satisfaction. If there is a problem, we will do everything in our power to make it right. Achieving 100% customer satisfaction begins with setting realistic expectations, defining a clear scope of work, and maintaining transparency and good lines of communications with everyone involved. However at the end of the day, any significant project will have its issues. It is how these issues are handled that often determines how satisfied a customer is with a project. Acuity works hard to make sure our customers are pleased not only with the results, but also how the results were achieved.
Acuity has developed its own “Step-Wise” implementation methodology. It is our disciplined adherence to Acuity’s proven project management approach, which has led to many repeatable, successful customer implementations. We’ve seen our competitors fail to achieve a customer’s enterprise vision because the implementation approach chosen was not reliable from a business or an IT perspective. Acuity’s “Step-Wise” method promotes projects which achieve an enterprise vision over time by strategically implementing a series of smaller implementations that achieve tangible results, for both the business and IT leadership. In other words, we achieve the larger vision, one wise step at a time.